Terms, Privacy and Payment Rules Explained
Our terms of use set out how your Jaya App account works day to day — what you can expect from the lobby, what we expect from you, and how disputes get sorted if something goes wrong with a deposit or a withdrawal. Because rules around
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online gaming can differ across regions in Bangladesh and elsewhere, and can change, we write these terms to depend on your local law and the regions we're able to serve rather than promise access everywhere. When you fund your account through bKash, Nagad or Rocket, that
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transaction sits inside our payment terms, covering how we confirm a transfer, how we ask for wallet verification on a withdrawal, and what happens if a payment reference doesn't match your account details. Our privacy notice sits alongside this, explaining what account data we collect, how
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long we hold it, and how you can ask us to correct or remove it. None of this is written as a blanket promise. It's written so you know exactly which document to check for a specific question, whether that's a bKash refund, a login dispute,
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or how we treat your data once you close an account. If a region's rules change, or a payment method's terms get updated, this page reflects that rather than leaving old wording in place.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.