Reference

Terms Conditions for Your Jaya App Account

These terms explain how your account works, what we expect from you, and what you can expect from us. We keep it straightforward so you know where you stand.

Account access rulesPayment termsBetting limitsWithdrawal processDispute resolution

View Lobby Read FAQ

How These Terms Apply to You

Jaya App Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with us, you accept these terms in full. They govern everything from how you deposit via bKash, Nagad or Rocket to how we handle your bets on cricket markets, slots like Gates of Olympus, and live tables such as Dragon Tiger. We

1
operate where local law permits online gaming and where we can support Bangladesh payment rails. If the laws in your region prohibit online betting or casino play, you cannot use our platform. You must be at least 18 years old to register. We reserve the right
2
to verify your age and identity at any time, and we will freeze your account if you cannot provide valid proof. Your account is personal to you. Do not share your login credentials with anyone else. If we detect account sharing or bonus abuse across multiple
3
profiles, we will close all linked accounts and forfeit any balances. We update these terms from time to time. When we do, we will post the revised version on this page and notify you via email or an in-app message. Continued use of the platform after
4
changes go live means you accept the new terms. If you disagree with an update, close your account before the effective date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY

How We Protect Your Account and Data

We take account security and data handling seriously. Your personal information, payment details for bKash, Nagad and Rocket transactions, and betting history are stored using industry-standard encryption. We do not sell your data to third parties.

Data Encryption

All traffic between your device and our servers uses SSL encryption. Your bKash, Nagad or Rocket payment details are tokenised so we never store your full mobile wallet PIN or card number on our systems.

Account Verification

We verify your identity before processing your first withdrawal. Upload a government-issued ID and a recent utility bill or bank statement. This protects your funds and helps prevent unauthorised access to your account.

Data Retention

We keep your account records and transaction history for as long as you remain active, plus a retention period required by financial regulations. You can request a copy of your data or ask us to delete it by contacting support.

Cookie Policy

We use cookies to remember your login session and personalise your lobby view. You can manage cookie preferences in your browser settings. Essential cookies remain active so the site functions correctly when you return.

QUESTIONS ABOUT TERMS

How to Reach Us

If you have questions about these terms, need clarification on account rules, or want to report a dispute, our support team is here. We handle queries via live chat during business hours and email around the clock.

Terms & Conditions FAQ

No. We allow one account per person. If we find multiple accounts under your name or device, we will close the duplicates and forfeit any balances in them. This rule prevents bonus abuse and keeps betting fair.

We will investigate the issue first. Minor breaches may result in a warning or temporary restriction. Serious violations like fraud, account sharing or underage play lead to permanent closure and forfeiture of funds. You can appeal by contacting support.

We update them when regulations change or when we introduce new features. We will email you and post a notice on this page before changes take effect. If you keep using the platform after that date, you accept the new terms.

Yes. Email support or use the account closure option in settings. We will process any pending withdrawals first, then close the account within 48 hours. You can reopen it later by contacting support, subject to verification.

When you deposit via bKash, Nagad or Rocket, the transaction must come from an account in your own name. We verify this during your first withdrawal. Third-party deposits are not accepted and will be refunded minus any processing fee.

Contact support within 48 hours of the bet settling. Include your bet ID and explain why you think the result is wrong. We will review the official match data or game log and reply within 72 hours with our decision.

Reference